Your new car will arrive soon.
You have bought a new car in a D'Ieteren Center. You will have the pleasure of discovering it soon in one of our Delivery Centres.

A special moment for your delivery
For a personalised delivery of your new car, we make an appointment with you in one of our D'Ieteren Delivery Centres. A member of our team of product experts can introduce you to the new features and help you use them in your new car.

Address:
Rue des Trois Fontaines 9
1620 Drogenbos



Address:
Weiveldlaan 8
1930 Zaventem
Some frequently asked questions about the delivery of your new vehicle.
I am a private person. What do I have to do before I can collect my new car?
• After receiving the application for registration, I need to check with my insurance company or broker that my new vehicle will be OK for registration on the day of delivery.
• I take care of the payment a few days before delivery.
• In case of a lease, I make sure that all documents are filled in, signed and sent to the concessionaire.
• In the event of a takeover, I check that all the documents for my vehicle are present and in order. The vehicle must have been cleaned inside and out.
I am a professional customer (company). What do I need to do before the delivery of my vehicle?
• I check whether the CO2/WLTP information corresponds to what I have been told.
• In the case of a finance lease/rent, I ensure that the claim is sent to the concessionaire. I also enclose a copy of the vehicle registration certificate recto/verso (both parts).
I am the driver of a company car. What are the steps before delivery?
• I have to make an appointment with the company in charge of checking my vehicle at the end of the contract and make sure it is in order.
• I will bring my ID card on the day of delivery.
Where will my new car be delivered?
• Delivery takes place at our Delivery Center North or South.
• I have received an e-mail confirming the appointment and indicating the Delivery Centre concerned.
How will I be notified when my new car arrives?
By our delivery service: by e-mail or by phone as soon as the vehicle is in Belgium.
Do I need to make an appointment to collect my vehicle?
• Yes. A consultant will confirm a date and time for your appointment.
• I make sure that I reserve enough time in my diary to receive my new vehicle in the best conditions.
If I trade in my current vehicle, what is the procedure to follow?
• It is not necessary to have your current vehicle inspected.
• The following items must be provided.
- The two parts of the registration certificate (HOME - VEHICLE)
- The certificate of conformity
- The maintenance booklet
- The on-board documents
- The two keys
- The certificate of the last technical inspection
Make sure the car is clean inside and out.
• The vehicle's documents must be in order.
• In case of a professional takeover, please bring your sales invoice. This is an example of a sales invoice (example in PDF or photo).
Your vehicle arrives later than the announced delivery time. What is happening?
• If you have any questions about the delivery time, please contact your sales advisor at the concession. The dealer must notify you in writing (e-mail/letter, etc.) before the date shown on the order form.
Do you have any questions?
For further information, please contact us by phone or e-mail:
• By phone: 02/260.22.00 from Monday to Thursday from 8 a.m. to 12 noon and from 1 p.m. to 5 p.m. on Friday from 8 a.m. to 12 noon and from 1 p.m. to 3 p.m.
• By e-mail to Delivery.dcc@dieteren.be