Your new car will arrive soon.

I am a private person. What do I have to do before I can collect my new car?

• After receiving the application for registration, I need to check with my insurance company or broker that my new vehicle will be OK for registration on the day of delivery.

• I take care of the payment a few days before delivery.

• In case of a lease, I make sure that all documents are filled in, signed and sent to the concessionaire.

• In the event of a takeover, I check that all the documents for my vehicle are present and in order. The vehicle must have been cleaned inside and out.

I am a professional customer (company). What do I need to do before the delivery of my vehicle? 

• I check whether the CO2/WLTP information corresponds to what I have been told.

• In the case of a finance lease/rent, I ensure that the claim is sent to the concessionaire. I also enclose a copy of the vehicle registration certificate recto/verso (both parts). 

I am the driver of a company car. What are the steps before delivery? 

• I have to make an appointment with the company in charge of checking my vehicle at the end of the contract and make sure it is in order.

• I will bring my ID card on the day of delivery. 

Where will my new car be delivered? 

• Delivery takes place at our Delivery Center North or South.

• I have received an e-mail confirming the appointment and indicating the Delivery Centre concerned.

How will I be notified when my new car arrives? 

By our delivery service: by e-mail or by phone as soon as the vehicle is in Belgium.

Do I need to make an appointment to collect my vehicle? 

• Yes. A consultant will confirm a date and time for your appointment.

• I make sure that I reserve enough time in my diary to receive my new vehicle in the best conditions.

If I trade in my current vehicle, what is the procedure to follow? 

• It is not necessary to have your current vehicle inspected.

• The following items must be provided.
- The two parts of the registration certificate (HOME - VEHICLE)
- The certificate of conformity
- The maintenance booklet
- The on-board documents
- The two keys
- The certificate of the last technical inspection
Make sure the car is clean inside and out.

• The vehicle's documents must be in order.

• In case of a professional takeover, please bring your sales invoice. This is an example of a sales invoice (example in PDF or photo).

Your vehicle arrives later than the announced delivery time. What is happening? 

• If you have any questions about the delivery time, please contact your sales advisor at the concession. The dealer must notify you in writing (e-mail/letter, etc.) before the date shown on the order form.

Do you have any questions?

For further information, please contact us by phone or e-mail:

• By phone: 02/260.22.00 from Monday to Thursday from 8 a.m. to 12 noon and from 1 p.m. to 5 p.m. on Friday from 8 a.m. to 12 noon and from 1 p.m. to 3 p.m.

• By e-mail to Delivery.dcc@dieteren.be